Reference

How q58com Handles Your Personal Information

When you open an account with us, we collect only what we need to run your wallet, process payments through JazzCash, Easypaisa or Raast, and keep your account secure.

Account data kept secureJazzCash, Easypaisa, Raast payment data protectedNo data sold to third partiesYour right to request deletionPakistan-region data handling
q58com How q58com Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Our approach to data security is built around your account and payment activity. We apply encryption to data in transit and at rest, with specific attention to payment records linked to JazzCash, Easypaisa and Raast transactions. Cookies on the platform track session state and preferences — not browsing activity outside q58com. You can clear or limit cookies through your browser settings at any time.

Encryption in Transit

All data moving between your device and our servers — including payment references from JazzCash, Easypaisa and Raast — is encrypted using SSL protocols.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. No tracking cookies are placed for external advertising purposes.

Data Retention

Account and transaction records are kept for the period required by applicable regulations. When that period ends, records are deleted or anonymised from our systems.

Access Controls

Only authorised team members with a direct operational need can access your personal data. Access logs are maintained and reviewed to detect any irregular internal queries.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to know what data we hold on your account, request a correction, or ask us to delete your information, reach out through any of the channels below. We aim to respond to data requests within a reasonable timeframe. Include your registered account email or mobile number so we can locate your records without delay.

Team online

Email Support

Send your data request or privacy question to our support email. Include your account mobile number or registered email so we can find your records quickly.

Live Chat

Open the chat window from your account dashboard. Our support team can confirm what data categories we hold and walk you through the deletion request process.

Account Settings

Some data preferences — including marketing opt-outs and notification settings — can be changed directly inside your account settings without contacting support.

Common Questions About Your Data and Privacy Rights

The questions below cover the most common things account holders ask about how their data is used, stored and managed on q58com.

We collect your name, mobile number, email address and country. When you make a payment via JazzCash, Easypaisa or Raast, we record the transaction reference but not your wallet PIN or full credentials.

Yes. Contact support via live chat or email with your account mobile number. We will process your deletion request in line with our retention obligations and confirm once it is done.

We do not sell your data. We share it only with service providers who process payments or maintain platform security, and only for those specific purposes under a data-handling agreement.

Payment references from JazzCash, Easypaisa and Raast are stored encrypted. We never store your wallet PIN, mobile banking password or full account credentials — only the transaction reference we need for verification.

We use session and preference cookies — no external advertising trackers. You can disable or clear cookies through your browser settings; doing so may affect lobby preferences and login state.

We keep records for the period required under applicable regulations in eligible regions. Once that period ends, data is deleted or anonymised. You can ask us at any time how long your specific records are held.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.